Reconcile a customer overpayment

We have two scenarios regarding customer over payment reconciliation,  

1.  Reconciling an over payment for a manually registered payment

2.  Reconciling an over payment without creating a manual payment

Reconciling an over payment for a manually registered payment

1. Go to Accounting >> Customers   


2.  Select the relevant invoice to create the over payment 


3. Register the Payment for a higher value than the invoice value 


4. When the amount is higher than the invoice value, system will show you the Payment difference and you can either Keep open or Mark as fully paid. (If you select Mark as fully paid you will be asked to select the account to allocate the balance)


5. Once you click CREATE PAYMENT, the payment will be available for reconciliation under the relevant bank

6. To do the reconciliation, Click on Reconcile xx items in the relevant bank account at accounting dashboard

7. If you click on the relevant bank feed, Odoo will pick up the opposite transaction based on the references. Now you can simply click on Validate

8. After validating, when you check the Aged receivable report, you will see a negative amount under the relevant partner. (which is over paid amount)

Reconciling an over payment without creating a manual payment

1. Go to Accounting dash board >>  Click on Reconcile xx items in the relevant bank account

2. Select the relevant feed and search for the invoice in the Match existing entries

3. Once you pick the relevant invoice, you will be able to see a $20 floating on 3rd line, in order to record this go to Manual operations

4. Once yo click the Manual operations tab, upon the references provided, odoo will pick the relevant partner and the account. You can now update the label and click on VALIDATE

5.  After validating, when you go back to the Aged receivable report, you will see a negative amount under the relevant partner. (which is over paid amount)