Creating a Credit Note

1. Navigate to Sales > Orders > Orders

2. Open a sales order that needs to have a credit note e.g. for a damaged stock

3. Click on the Invoice tab

4. Click on Add Credit Note

5. Click on Partial Refund (if partially) then click on Reverse, and indicate the reversal reason. You can select on Full Refund or Full Refund and New Draft Invoice depending on the requirement.

6.  Click on Confirm

7. The credit note will be displayed with the paid banner and posted automatically

You can also watch these videos for reference:

 https://somup.com/c0fZQm4z3H 

https://somup.com/c0fu6Z4EY7